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WHAT IS YOUR RETURN & EXCHANGE POLICY?

WHAT IS YOUR RETURN & EXCHANGE POLICY?

All returns and exchanges are handled by our customer service department. 

  • Merchandise may be returned for a full refund or exchange within 30 days of the purchasing date.
  • All returned products should be unworn, unwashed or otherwise unaltered with original tags and packaging
  • Refunds will be issued through the original method of payment.
  • In the event that you have received a defective or otherwise damaged product, please notify our customer service team immediately to support@thefortunateone.com.
  • Refunds and replacements will not be processed until we have received the returned product.
  • Returned products must be postmarked within 2 weeks of the Return Authorization Form issued by our Customer Service Department.

The Fortunate One AB reserves the right to reject returns or exchanges in situations that are reasonably determined to be fraudulent or do not comply with our policies.