WHY HAVEN’T I RECEIVED AN ORDER CONFIRMATION?

When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.

Do not place a new order before going through these two steps below:

• Step 1: Please check among the spam emails. If you cannot find the e-mail there, you can move on to step two.
• Step 2: Contact The Fortunate One’s customer support. Send an email with your name to support@thefortunateone.com so that the support team can check if the order has been registered in the system. You can also use the Contact form to contact the support team.